Shipping policy
Shipping Policy
Thank you for shopping with The Flavor Drop Coffee Co. Here's how your order gets to you.
Where we ship
We currently ship to the United States. We cannot ship to P.O. boxes for all orders. If you want to order from somewhere else, contact us at theflavordropcoffeeco@gmail.com.
Order processing and delivery times
Our products are fulfilled by partner suppliers, so delivery time is processing time plus shipping time.
| Product type | Processing time | Estimated shipping time |
|---|---|---|
| Coffee, syrups, and drizzles | 1-5 business days | 1-5 business days |
| Made-to-order merchandise (apparel, mugs, etc.) | 2-7 business days | 2-5 business days |
Processing and shipping times are estimates, not guarantees. Delays can happen during holidays, bad weather, and busy seasons, and are outside our control.
Orders with more than one type of item
If you order coffee products and made-to-order merchandise together, they come from different suppliers and will usually be shipped separately. They may arrive on different days and with separate tracking numbers. You will not be charged extra for this.
Shipping rates
Shipping costs are calculated at checkout based on your location and the items in your cart.
Tracking your order
When your order ships, you'll get an email with a tracking number. It can take 24-72 hours for tracking information to update after you get the email.
Incorrect addresses
Please double-check your shipping address at checkout. We can't change an address once an order has been sent to fulfillment. If a package is returned because of an incorrect or incomplete address, we may not be able to refund the shipping cost or send a replacement for free.
Lost, delayed, or damaged packages
If your tracking shows your package as delivered but you can't find it, please check with neighbors and your local post office first. If your order is delayed past [X] days, or arrives damaged, contact us at [your email] and see our Refund and Return Policy for what to include.
Customs, duties, and taxes (international orders only)
International customers are responsible for any import duties, customs fees, or taxes charged by their country. Delays at customs are not under our control.
Questions?
Email us at theflavordropcoffeeco@gmail.com. We reply within 1-2 business days.